Exchange and return

Return and exchange policy

1. Overview

At Bare & Buff, we strive to make every shopping experience exceptional. If the product isn't right for you, we're happy to help according to the terms and conditions outlined below.

2. Retrieval

Returns can be requested within 7 days of the date of receiving the order.

For a product to be eligible for return, it must:

• Unused and unopened
• In its original packaging
• In a resalable condition
• With all original seals intact

Any refund request that does not meet these conditions will not be accepted.

3. Hygiene and Safety

Due to the nature of our products:

• Opened or used products cannot be returned or exchanged.
• Products that have been opened or whose seal has been broken are not returnable.

4. Replacement

Replacements can be requested within 7 days of receipt, subject to product availability.

All the above return conditions must apply to exchange requests.

5. Damaged or incorrect products

Upon receiving the product:

• harmony
• It has a defect
• Different from the request

You are entitled to a replacement or a full refund at no additional cost.

Reporting must be done within 48 hours of receipt, with clear photos attached.

6. Shipping fees

• In case of return due to change of mind → the customer bears the shipping fees
• In case of any defect or error in the order → we will bear all costs

7. Inspection and approval

All returned products are subject to inspection upon receipt.

We reserve the right to refuse a return or exchange request if the conditions are not met.

8. Financial recovery

• Returns are processed after the product is received and inspected.
• Processing time: 5–10 working days
• The amount will be refunded to the original payment method.

In some cases, store credit may be offered as an alternative.

9. Non-returnable products

The following items cannot be refunded or exchanged:

• Opened or used products
• Products whose seal has been broken
• Products without their original packaging
• Non-resale products
• Discounted products or those included in special offers (if this was stated at the time of purchase)

10. How to request a return

To request a return or report a problem, please contact us:

• Email: [your email]
• WhatsApp: [your number]

Return and exchange policy

1. Overview

At Bare & Buff, we strive to make every shopping experience exceptional. If the product isn't right for you, we're happy to help according to the terms and conditions outlined below.

2. Retrieval

Returns can be requested within 7 days of the date of receiving the order.

For a product to be eligible for return, it must:

• Unused and unopened
• In its original packaging
• In a resalable condition
• With all original seals intact

Any refund request that does not meet these conditions will not be accepted.

3. Hygiene and Safety

Due to the nature of our products:

• Opened or used products cannot be returned or exchanged.
• Products that have been opened or whose seal has been broken are not returnable.

4. Replacement

Replacements can be requested within 7 days of receipt, subject to product availability.

All the above return conditions must apply to exchange requests.

5. Damaged or incorrect products

Upon receiving the product:

• harmony
• It has a defect
• Different from the request

You are entitled to a replacement or a full refund at no additional cost.

Reporting must be done within 48 hours of receipt, with clear photos attached.

6. Shipping fees

• In case of return due to change of mind → the customer bears the shipping fees
• In case of any defect or error in the order → we will bear all costs

7. Inspection and approval

All returned products are subject to inspection upon receipt.

We reserve the right to refuse a return or exchange request if the conditions are not met.

8. Financial recovery

• Returns are processed after the product is received and inspected.
• Processing time: 5–10 working days
• The amount will be refunded to the original payment method.

In some cases, store credit may be offered as an alternative.

9. Non-returnable products

The following items cannot be refunded or exchanged:

• Opened or used products
• Products whose seal has been broken
• Products without their original packaging
• Non-resale products
• Discounted products or those included in special offers (if this was stated at the time of purchase)

10. How to request a return

To request a return or report a problem, please contact us:

• Email: [email protected]

Please attach:

• order number
• Reason for return
• Images (if available)

Please attach:

• order number
• Reason for return
• Images (if available)